Introduction
Welcome to High Cool. Protecting your personal data is a priority for us. This privacy policy explains how we collect, use, share, and protect your information when you interact with our service via WhatsApp.
Data We Collect
When you communicate with us via WhatsApp Business, we may collect the following information:
- WhatsApp profile information: Your phone number and the public name associated with your WhatsApp account.
- Message content: Texts, media, or documents you send us during our exchanges.
- Transaction data: If our exchange concerns an order or service, the details related to that transaction.
How We Use Your Data
We use the collected information exclusively to:
- Respond to your questions and provide customer support.
- Send you important notifications (e.g. order confirmation, service updates).
- Improve the quality of our services and exchanges.
Data Sharing
Your data is neither sold nor rented to third parties. However, as part of using this service, your data transits through:
- Meta Platforms, Inc. (WhatsApp): As the messaging infrastructure provider. We invite you to consult WhatsApp's Privacy Policy to understand how they handle your data on their side.
Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Exchanges via WhatsApp are end-to-end encrypted by Meta's infrastructure.
Data Retention
We retain your data only for as long as necessary to achieve the purposes described in this policy, or to comply with our legal obligations. You may at any time request the deletion of your exchange history.
Your Rights
In accordance with applicable law, you have the right to:
- Access your personal data.
- Request correction of inaccurate data.
- Request the deletion of your data.
To exercise these rights, simply send us a message directly on WhatsApp or contact us via the details below.
Contact Us
For any questions regarding this privacy policy or the processing of your data, please contact us at:
- Email: hamzh.highcool@gmail.com
- Address: Al Madinah – Yanbu – King Abdulaziz St – 46425
We take your privacy seriously.
If you have any other questions about how we use your data, please don't hesitate to contact us.